Storage Colney Hatch Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Colney Hatch provides storage, associated handling, and removal-related services. By placing a booking, using our facilities, or instructing us to carry out any services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions the following expressions have the meanings given below:
Customer means the person, firm, or company who requests or receives services from Storage Colney Hatch.
Services means any storage, collection, delivery, packing, handling, loading, unloading, removal-related activity, or other services provided by Storage Colney Hatch.
Goods means any items, property, or effects placed into storage or handled by Storage Colney Hatch on behalf of the Customer.
Contract means the agreement between Storage Colney Hatch and the Customer for the supply of Services, incorporating these Terms and Conditions.
2. Scope of Services
Storage Colney Hatch offers storage facilities, assistance with removals, and related handling services. The specific Services provided under each Contract will be set out in the booking confirmation or order document issued at the time of booking.
Unless expressly agreed in writing, Storage Colney Hatch does not provide insurance advice, valuation services, or any professional services beyond the storage and handling of Goods.
3. Booking Process
3.1 A booking request may be made in person or via other communication methods made available by Storage Colney Hatch from time to time. All bookings are subject to availability and acceptance by Storage Colney Hatch.
3.2 The Customer must provide accurate and complete information when making a booking, including the nature and approximate value of Goods, access requirements, collection and delivery addresses, and any special handling requirements.
3.3 A Contract is formed only when Storage Colney Hatch issues a written or electronic confirmation of the booking, or when Services commence, whichever occurs first. Any quotation issued before confirmation is an invitation to treat only and may be withdrawn or amended at any time.
3.4 Storage Colney Hatch reserves the right to refuse any booking where the Goods are unsuitable, where access is unsafe, or where the Customer has previously breached these Terms and Conditions.
4. Quotations and Charges
4.1 Quotations are based on the information provided by the Customer and on the Services described in the quotation. If the information supplied is inaccurate or incomplete, Storage Colney Hatch may adjust the charges accordingly.
4.2 Charges may take into account factors including storage unit size, duration of storage, access frequency, handling requirements, distance for any removal-related services, parking arrangements, and any additional labour required.
4.3 Unless expressly stated otherwise, all quotations exclude charges for tolls, parking fines, congestion charges, customs duties, third-party fees, and specialist equipment. These may be charged separately if incurred in the performance of the Services.
4.4 Quotations are valid for the period stated on them, or where no period is stated, for 30 days from the date of issue. Storage Colney Hatch may revise charges after that period or if the scope of Services materially changes.
5. Payments and Billing
5.1 Unless otherwise agreed in writing, payment for storage and associated Services is required in advance. Ongoing storage charges are usually payable monthly in advance.
5.2 Storage Colney Hatch may require a deposit or pre-authorised payment as a condition of accepting a booking. Any such requirement will be notified to the Customer at the time of booking.
5.3 Payment must be made using the accepted methods notified by Storage Colney Hatch from time to time. The Customer is responsible for ensuring that all payments are made on or before the due date.
5.4 If the Customer fails to pay any amount due under the Contract on the due date for payment, Storage Colney Hatch may, without prejudice to any other right or remedy, charge interest on the overdue amount at a reasonable commercial rate until payment is made in full.
5.5 In the event of non-payment, Storage Colney Hatch may suspend access to the storage unit, withhold Goods, or decline to carry out any further Services until all outstanding sums have been settled.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a booking by providing reasonable notice to Storage Colney Hatch. The length of notice required may vary according to the type and scale of the Services but will typically be at least 48 hours before the scheduled start time.
6.2 Where adequate notice is given, any pre-paid charges for Services not yet provided may be refunded or credited, subject to any applicable administration fee. Details of any such fees will be made available on request.
6.3 If the Customer cancels with less than the required notice period, Storage Colney Hatch may charge a cancellation fee, which may be up to the full amount of the quoted charges, to cover time reserved, staffing, and associated costs.
6.4 Storage Colney Hatch reserves the right to cancel or postpone Services if it is unable to perform them due to events beyond its reasonable control, including adverse weather, access restrictions, safety concerns, or industrial action. In such cases, Storage Colney Hatch will endeavour to reschedule the Services at a mutually convenient time. If rescheduling is not possible, any pre-paid charges for Services not delivered will generally be refunded.
7. Access to Storage and Security
7.1 Access to storage units is subject to the procedures and opening hours notified by Storage Colney Hatch from time to time. Customers must comply with all site rules, security protocols, and health and safety instructions when on the premises.
7.2 Storage Colney Hatch may require proof of identity before granting access and may record entry and exit times for security purposes.
7.3 The Customer is responsible for keeping any keys, access cards, or codes secure and must not share them with unauthorised persons. Any loss or misuse must be reported to Storage Colney Hatch as soon as reasonably practicable.
7.4 Storage Colney Hatch reserves the right to move Goods to another unit of at least equivalent standard where operationally necessary, for example for maintenance or site security, provided reasonable care is taken in doing so.
8. Customer Obligations and Prohibited Goods
8.1 The Customer warrants that they are the owner of the Goods or are otherwise authorised by the owner to store them and to enter into the Contract.
8.2 The Customer must not store or ask Storage Colney Hatch to handle any Goods that are illegal, stolen, perishable, explosive, flammable, toxic, or otherwise hazardous, including but not limited to gas cylinders, firearms, ammunition, chemicals, fireworks, or waste materials of any kind.
8.3 The Customer must ensure that all appliances are drained, defrosted, and cleaned before storage, and that all Goods are properly packed and secured to withstand normal handling and storage conditions.
8.4 The Customer must comply with all applicable laws and regulations relating to the Goods, including customs and export controls where relevant, and shall indemnify Storage Colney Hatch against any loss, damage, or liability arising from breach of this clause.
9. Waste Regulations and Disposal
9.1 Storage Colney Hatch operates in accordance with relevant waste and environmental regulations. The Customer must not deposit, abandon, or leave behind any waste materials, unwanted items, or rubbish at the storage facility, in vehicles, or on any adjoining land.
9.2 The Customer is responsible for removing all Goods and any packing materials from the storage unit at the end of the storage period. Units must be left clean and free from waste.
9.3 If the Customer fails to remove Goods or waste after reasonable notice, Storage Colney Hatch may treat such items as abandoned. Storage Colney Hatch may dispose of abandoned items in a lawful manner and may charge the Customer for the cost of removal, disposal, cleaning, and any associated administration.
9.4 Storage Colney Hatch will not accept hazardous waste or controlled substances and may refuse or remove any items that pose a risk to health, safety, or the environment.
10. Liability and Risk
10.1 Risk in the Goods remains with the Customer at all times. The Customer is strongly advised to arrange suitable insurance cover for the full replacement value of the Goods during transport, handling, and storage.
10.2 While Storage Colney Hatch will exercise reasonable care in handling and storing Goods, it does not accept liability for loss, damage, or deterioration of Goods unless caused by its proven negligence or breach of Contract.
10.3 Storage Colney Hatch will not be liable for any loss or damage arising from inherent defects in the Goods, insufficient or improper packing carried out by the Customer or third parties, normal wear and tear, atmospheric or climatic conditions, vermin, or any event beyond its reasonable control.
10.4 Storage Colney Hatch shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, whether arising in contract, tort, or otherwise, even if foreseeable.
10.5 In any event, the total liability of Storage Colney Hatch to the Customer in respect of any claim arising under or in connection with the Contract shall be limited to the lower of the actual loss suffered or a reasonable monetary cap proportionate to the charges paid for the relevant Services, unless otherwise required by law.
11. Indemnity
11.1 The Customer shall indemnify and keep indemnified Storage Colney Hatch against all claims, costs, damages, losses, and expenses incurred by Storage Colney Hatch arising out of or in connection with any breach by the Customer of these Terms and Conditions or any negligence, misrepresentation, or default of the Customer, its agents, or employees.
12. Lien and Right of Sale
12.1 Storage Colney Hatch has a lien over the Goods for any unpaid sums due under the Contract. If the Customer fails to pay any amount due within a reasonable period after written demand, Storage Colney Hatch may retain possession of the Goods until payment is made in full.
12.2 If any amounts remain unpaid after further reasonable notice, Storage Colney Hatch may sell or otherwise dispose of some or all of the Goods and apply the proceeds to the outstanding sums, including costs of sale and reasonable administration charges. Any surplus will be held for the Customer, subject to any lawful deductions.
13. Termination of Storage
13.1 Either party may terminate the storage element of the Contract by giving the notice period specified in the storage agreement, or if none is specified, by giving at least 14 days written notice.
13.2 Storage Colney Hatch may terminate the Contract immediately if the Customer is in serious breach of these Terms and Conditions, becomes insolvent, or engages in any illegal or dangerous activities in connection with the Services.
13.3 On termination, the Customer must remove all Goods and leave the unit clean and in good condition. Any outstanding sums will become immediately due and payable.
14. Data Protection and Privacy
14.1 Storage Colney Hatch may collect and process personal data about the Customer for the purposes of managing bookings, providing Services, maintaining security, and meeting legal obligations.
14.2 Personal data will be handled in accordance with applicable data protection laws. Storage Colney Hatch may retain records for a reasonable period after the end of the Contract to comply with regulatory or accounting requirements.
15. Complaints and Dispute Resolution
15.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with Storage Colney Hatch as soon as possible so that an investigation can be carried out and, where appropriate, corrective action taken.
15.2 Storage Colney Hatch will use reasonable efforts to resolve complaints amicably. If a dispute cannot be resolved informally, either party may consider seeking independent advice or using alternative dispute resolution where appropriate.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any Contract between Storage Colney Hatch and the Customer shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall, to the extent required, be deemed to be deleted, and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by Storage Colney Hatch in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
17.3 The Customer may not assign or transfer any of its rights or obligations under the Contract without the prior written consent of Storage Colney Hatch. Storage Colney Hatch may assign or subcontract its rights and obligations where reasonably necessary to provide the Services.
17.4 These Terms and Conditions, together with any written booking confirmation or service agreement, constitute the entire agreement between the parties and supersede any prior discussions, correspondence, or representations relating to the subject matter.
17.5 Storage Colney Hatch reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract, unless otherwise agreed in writing.
