Colneyhatch Storage Terms and Conditions
These terms and conditions set out the rules that apply when you use Colneyhatch Storage services, including self storage, container storage, and related facility services. By making a booking, accessing a unit, or otherwise using our storage services, you agree to comply with these terms in full. If you do not agree, you should not proceed with a reservation or take possession of any storage space. These terms are designed to create a fair and consistent framework for customers and the storage provider, while reflecting standard UK legal principles and common industry practice.
1. Scope of the agreement. These terms apply to every storage booking made with Colneyhatch Storage, whether the booking is made online, by telephone, by email, or in person. They cover the rental of storage space, account administration, payments, cancellation rights, permitted use, prohibited items, liability rules, waste handling obligations, and the general responsibilities of both parties. In these storage service terms, references to “we”, “us”, and “our” mean Colneyhatch Storage, and references to “you” or “customer” mean the person or business entering into the storage agreement.
2. Eligibility and authority. You must be at least 18 years old and legally capable of entering into a binding contract. If you are booking storage on behalf of a company, partnership, charity, or other organisation, you confirm that you have authority to bind that entity to these terms. You are responsible for ensuring that all information supplied during the booking process is accurate, complete, and kept up to date throughout the storage period. Any false, incomplete, or misleading information may result in refusal of service, suspension of access, or termination of the agreement.
3. Booking process. The booking process begins when you request a storage unit or other service and provide the required details. A booking may be provisional until payment or deposit, identity verification, and any other required checks have been completed. We may ask for proof of identity, proof of address, business registration details, or vehicle details if needed for access or security. Once accepted, we will confirm the storage unit size, service start date, charges, and any special conditions. The contract only becomes effective when we have accepted your booking and you have paid any required sums.
We reserve the right to refuse or cancel a booking before commencement where we reasonably believe the service would breach law, our site rules, security requirements, or these terms. The availability of a unit is subject to change until the booking is confirmed. If a requested unit becomes unavailable, we may offer an alternative space or cancel the reservation and refund any amount paid in advance, unless otherwise agreed in writing. The customer remains responsible for checking that the unit selected is suitable for their intended use.
All bookings are made on the basis of the information you provide about the goods to be stored, the intended duration, and the nature of access required. If your circumstances change, including changes to the type of goods stored or the frequency of access, you must inform us promptly. Any material change may affect the suitability of the unit, the charges payable, or our ability to continue providing the service. Failure to notify us may be treated as a breach of contract.
4. Payments and charges. Fees are payable in accordance with the pricing structure confirmed at the time of booking or as otherwise notified to you. Charges may include rent, deposits, administration fees, late payment fees, lock fees, cleaning fees, disposal charges, or other sums reasonably incurred in connection with the service. Unless stated otherwise, all amounts are due in advance and must be paid by the due date shown on your invoice or payment schedule.
We may require a security deposit or other advance payment, which may be used to offset unpaid rent, damage, cleaning, removal, or other costs arising from your use of the storage unit. Deposits are usually refundable only after the unit has been vacated, inspected, and returned in acceptable condition, subject to any deductions permitted under these terms. Any refund due will be processed within a reasonable time after all outstanding sums have been settled and any final checks completed.
If a payment is not received when due, we may charge interest and reasonable administrative costs to the extent permitted by law. We may also suspend access to the unit, refuse entry, or take other enforcement action until all overdue sums are paid. If payment remains outstanding, we may exercise any rights available to us under this agreement, including lien or sale rights where lawful and subject to applicable procedures. You remain liable for all costs incurred in recovering unpaid sums.
5. Renewals, late fees, and rate changes. Storage is usually provided on a recurring basis, and charges may be calculated weekly or monthly depending on the selected plan. If your booking continues beyond the initial term, the agreement may renew automatically unless you give notice in accordance with these terms. We may review and adjust prices from time to time. Where a price change applies to an ongoing booking, we will give reasonable notice before the new rate takes effect, except where an immediate change is required by law, tax, or a change in the services you request.
You must ensure that your payment method remains valid and that sufficient funds are available for scheduled collections. If a card payment fails, a direct debit is reversed, or another payment method is declined, you are responsible for arranging prompt replacement payment. Repeated payment failures may be treated as a material breach. We are not required to maintain access where account balances remain unpaid, and any costs arising from failed collection attempts may be charged to your account if lawful and reasonable.
6. Cancellations and early termination. Either party may end the storage agreement by giving the required notice, which may vary depending on the service plan, booking channel, or agreed term. Any notice must be given in writing unless we agree otherwise. If you cancel before the storage start date, cancellation charges may apply where costs have already been incurred or where a non-refundable reservation has been made clear at the time of booking. Any prepaid amounts will be refunded only after deduction of valid charges and any costs already incurred.
Once the service has started, you remain responsible for rent and any other charges until the notice period expires and the unit is fully vacated and returned to us. No cancellation will take effect until all goods have been removed, the unit has been left clean and empty, and any lock, key, card, or access device has been returned or deactivated as required. If items are left behind, we may treat them as abandoned to the extent permitted by law and charge the customer for removal, storage, or disposal.
7. Access and use of the storage unit. Access is subject to payment status, site rules, security procedures, operating hours, and any restrictions we impose for safety or maintenance. You must keep your access details confidential and must not allow unauthorised persons to enter the facility or use your unit. You are responsible for all activity carried out using your access code, key, card, or other security method, whether or not such activity was authorised by you.
The storage unit must be used only for lawful purposes and only to store items that are permitted under these terms. You must not use the premises as a place of business open to the public, for manufacturing, for any hazardous activity, or for any purpose that causes nuisance, damage, contamination, or excessive wear. You must not make structural alterations, install fittings, or attach items to the unit without our prior written consent.
8. Prohibited items and hazardous materials. You must not store items that are illegal, stolen, counterfeit, dangerous, explosive, flammable, toxic, radioactive, perishable, odorous, infested, or likely to cause injury, harm, or environmental damage. This includes, without limitation, weapons, ammunition, chemicals, gas cylinders, fuel, fireworks, asbestos, live animals, and waste that is subject to special handling rules. We may refuse entry, remove prohibited goods, or end the agreement immediately if we believe prohibited items are present.
If you are unsure whether an item may be stored, you must ask before placing it into the unit. You are responsible for ensuring that all goods are packaged, labelled, and secured appropriately for storage. We do not inspect every item, and our acceptance of your goods does not mean we have approved them as safe or lawful. You must also ensure that any items stored are not subject to recall, restriction, or special transport requirements that would make storage inappropriate.
9. Waste regulations and disposal duties. You must comply with all applicable UK waste regulations, environmental laws, and site disposal rules. The storage unit must not be used for dumping waste, fly-tipping, or storing refuse intended for disposal. Waste left in or around the unit, including packaging, pallets, damaged goods, liquid spills, or contaminated materials, may be removed by us at your expense if you fail to clear it promptly after notice. Any disposal must be lawful and carried out using authorised waste routes where required.
Where goods become waste during storage, you remain responsible for ensuring they are handled in a compliant manner. You must not abandon waste or leave items that create pollution, odour, vermin, or health and safety risks. If we are required to clean, disinfect, separate, transport, or dispose of waste from your unit or the surrounding area, you agree to reimburse all associated costs, including labour, contractor charges, licences, packaging, and any regulatory fees. We may also report serious breaches to the relevant authorities.
10. Your responsibility for goods. You are solely responsible for deciding whether the goods placed in storage are suitable and adequately insured. Unless otherwise agreed, you store items at your own risk. We strongly recommend that you arrange appropriate insurance to cover theft, fire, flood, accidental damage, deterioration, and other risks that may affect stored goods. Any insurance offered by us, if available, is subject to separate terms and does not replace your responsibility to check that the cover is adequate for the value and nature of your property.
You must take reasonable steps to protect your goods, including using suitable packaging, shelving, covers, moisture control, and pest prevention measures where appropriate. We are not responsible for damage caused by poor packing, inherent defects, mould, rust, decay, vermin, or the ordinary passage of time. If you store fragile, valuable, or sensitive items, you must ensure they are packed and secured to a standard appropriate for the conditions of storage.
11. Liability and limitation. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, we are not liable for indirect, consequential, or economic losses, including loss of profit, business interruption, loss of opportunity, or loss of goodwill, arising from your use of the storage service.
We will take reasonable care in operating the facility, but we do not guarantee that the premises will be free from all theft, damage, interruption, or external events. Our total liability for loss or damage to your goods, where liability is established, will be limited to the lesser of the reasonable value of the goods concerned or any cap stated in your agreement or applicable policy, unless mandatory law requires otherwise. You must notify us of any claim promptly and provide evidence of loss, ownership, and value.
We are not responsible for loss caused by events outside our reasonable control, including extreme weather, fire, flood, power failure, civil disorder, pandemic-related restrictions, industrial action, terrorism, or failures of utilities or third-party services. If such an event prevents us from performing our obligations, we may suspend the affected services for the duration of the event and resume them as soon as reasonably possible. This does not affect your obligation to pay amounts properly due up to the date of suspension.
12. Inspection, abandonment, and enforcement. Where permitted by law and by these terms, we may inspect a unit if we reasonably believe there is a breach, a risk to safety, an emergency, a default in payment, or a need to comply with legal obligations. Where urgent action is required, we may enter the unit without notice to prevent injury, damage, contamination, or serious loss. We will keep any such interference to the minimum necessary in the circumstances.
If the agreement ends and you fail to remove your goods by the required date, or if charges remain unpaid and lawful enforcement steps are needed, we may treat the goods as abandoned after giving any required notices. We may store, sell, dispose of, or otherwise deal with abandoned goods in accordance with applicable law and after deducting reasonable costs. Any surplus proceeds will be handled in line with legal requirements. You remain liable for any shortfall and for all costs incurred.
13. Suspension and termination. We may suspend access to your storage unit or end the agreement immediately if you seriously or repeatedly breach these terms, fail to pay sums due, store prohibited items, create a safety risk, or act unlawfully. Termination does not remove your responsibility to pay outstanding charges, remove your goods, and leave the unit in an acceptable condition. If we terminate for breach, you may also be charged for reasonable losses, remediation, cleaning, disposal, or enforcement costs.
14. Personal data and communications. We will use the contact details you provide to administer your booking, manage your account, issue invoices, send notices, and carry out security checks. You must keep your contact details current so that we can communicate important information about the service. Any notices required under these terms may be delivered by post, email, or another method reasonably selected by us, provided it is legally effective.
15. Changes to these terms. We may update these terms from time to time to reflect changes in law, operational requirements, or service arrangements. The updated version will apply from the date stated in the revised document or as otherwise notified to you. Continued use of the storage service after the effective date of a change will be taken as acceptance of the updated terms, except where a change is made solely to comply with mandatory law and takes effect immediately.
16. Governing law and jurisdiction. These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the law of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer law gives you the right to bring proceedings elsewhere. If any part of these terms is found unenforceable, the remaining provisions will continue in force and be interpreted to achieve, as far as lawful, the original commercial intention.